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Hi! Do you need help trying to pay? Click here.
Aeropay is the trusted bank transfer partner for Happy Days, providing a secure and seamless way to make payments.
Aeropay has bank-level encryption, fraud prevention, and risk reduction measures built into every layer, ensuring every payment is safe.
If Aeropay can’t connect to your bank, it may be due to a temporary connection issue or a session timeout.
What can I do?
Try reconnecting your bank account on the Aeropay website to refresh the connection. If this does not resolve the issue or if your bank is not listed, please contact our support team using the form below.
Depending on your account history with Aeropay, Aeropay may decline transactions that use nearly all of your available balance. This is to ensure smooth processing and avoid potential overdrafts.
What can I do?
Try making a smaller purchase, ideally using around 50% or less of your available balance for this transaction. If this still doesn’t work, please contact our support team using the form below.
If your transaction was declined due to insufficient funds, it could be due to pending payments or deposits in your account. Even if a recent deposit appears, it may not be available for spending until its fully cleared.
What can I do?
Double-check your account for any pending payments or deposits. If you believe this was an error, please contact our support team using the form below.
There are several reasons Aerosync may prompt you to reconnect your bank, including changes to your bank login information, updates on your bank's security protocols, etc. Re-linking your account when prompted ensures a secure connection with your financial institution.
In order to ensure your payments have the highest chance of succeeding, only checking accounts are supported at this time.
This redirection is a security measure. When you select your bank and click “Continue to [Bank Name],” you’re directed to a secure browser to enter your credentials on your bank’s site. This step is required by most large banks. After authentication, you'llbe returned to where you were.
You may have revoked permission for your bank to share information with Aerosync. Check your Online Banking app to ensure you're still authorizing this. Look in the security section; for example, in the Chase app, go to More > Security and Privacy > Linked Apps and Websites to review your connections.
Only bank accounts in your name can be connected.. Please refrain from connecting banks belonging to your family or friends.
You can visit your bank’s website or open their online banking app to reset your username and/or password.
Aerosync uses bank-level encryption to keep your credentials secure. Your information isn't stored or shared. During bank linking, you'll be redirected to a secure browser to enter your credentials on your bank's site.
Aerosync connects to over 12,000 banks, with new ones added daily. If your bank isn’t listed, you can manually connect it using your account and routing numbers. Just select “Link Bank Manually” on the bank selection screen, enter your name, account number, and routing number, and you'll get instant confirmation once linked.
Submit the form below and our support team will be in touch.
