Job Summary:
The Collections Specialist I plays a crucial role in supporting the financial health of Aeropay by managing and optimizing the collections process. This entry-level position involves contacting customers with outstanding balances, negotiating payment terms, and collaborating with internal teams to resolve payment issues. The Collections Specialist I is a key contributor to the overall financial stability of the organization.
This is a full-time, hybrid position. - 3 days a week in our offices located in Downtown Chicago
Supervisory Responsibilities:
None
Duties/Responsibilities:
- Contact customers with overdue payments through various communication channels.
- Negotiate and establish payment plans with customers.
- Collaborate with the sales and customer service teams to address customer inquiries.
- Update customer records and maintain accurate account information.
- Escalate unresolved issues to the Collections Manager.
- Adhere to company policies and compliance standards.
- Provide timely and accurate reports on collection activities.
Required Skills/Abilities:
- Strong communication and negotiation skills.
- Basic understanding of accounting principles.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
- Ability to work independently and in a team.
Education and Experience:
High school diploma or equivalent.
Previous experience in collections or a related field is a plus.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Ability to lift up to 15 pounds at times.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
