We're here to help

If you receive an error that your account has been disabled, this is likely due to an outstanding declined payment. If you look at the 'Activity' page in your Aeropay profile, you will see whether a recent transaction has been declined.

Contact us at support@aeropay.com to resolve the issue and re-enable your account.

If you can’t find your bank, or if you’re having trouble connecting, please try once again using this link.

If you are still having trouble, please email support@aeropay.com and a member of our Customer Care team will assist in getting your bank linked.

Aeropay accounts link directly to your bank. This means you are not able to use a credit or debit card.

If you'd like to change the password associated with your Aeropay account, please visit: https://register.aeropay.com/login, then select 'Forgot Password'.

This will allow you to proceed to change your password.

If you're ready to create an Aeropay account, click here.

Here are the steps to create your account:

Step 1: Click 'Create an account'

Step 2: Enter your information

Step 3: Use the verification code sent to your phone

Step 4: Click 'Add Bank Account'

Step 5: Select your bank

Step 6: Enter your credentials

Step 7: Select an account

Step 8: You're ready to pay!

Here’s a detailed look at Aeropay’s super simple payment process:

1. Create an account. We only need a few details to keep you and your money safe.

2. Link your bank. Aeropay connects to 12,000+ banks.

3. Send payment. Aeropay securely transfers funds from your bank to your destination.

4. Voilà! Payment complete.

If you're receiving an error for insufficient funds but believe you have enough in your account, it's possible you have pending payments in your account. Deposits may appear in your account, but will not be available for transacting until they've fully settled.

If you have not made recent deposits or payments and believe you received the error by mistake, please contact support@aeropay.com.

Pay by bank is a fast, secure payment method that allows consumers to make direct payments from their bank accounts to businesses without needing a credit card or digital wallet. With Aeropay’s pay by bank solution, businesses benefit from streamlined payments and reduced processing costs, while consumers enjoy a simple, safe, and instant transaction experience. Pay by bank is an ideal option for businesses in regulated industries, providing a compliance-driven and reliable way to process payments directly through the ACH network.For businesses and customers alike, Aeropay’s pay by bank offers an easy and efficient way to pay, built with industry-leading security and fraud prevention to ensure every transaction is protected.

Aeropay is a web-based platform, meaning there is no Aeropay app needed to manage/complete payment.

To make a payment, you will either scan a QR Code that will open up a web page, or you will select Aeropay at checkout to send funds.

If you need to cancel a payment due to a duplicate payment for any reason, please contact the merchant directly with your request. For further assistance or escalation please contact our team at support@aeropay.com.

If you need to change the email address or phone number associated with your AeroPay account, please reach out to support@aeropay.com for assistance.

To confirm a successful payment, you can view your activity in your Aeropay profile. You will also receive an email receipt following every payment.

Please allow time for the payment to appear in your bank.

To delete your Aeropay account, complete this form.

Please note: If you have a pending transaction, your account will be removed after it has finished processing.

It is no longer possible to access your Aeropay account using Facebook. If you were accessing your account using Facebook, please create a new account here.

If you have any questions, please fill out the form below or reach out to support@aeropay.com.

If you need a refund for a purchase completed using Aeropay, please contact the merchant with whom you made the purchase so that they can initiate the process as soon as possible. 

If you encounter any further concerns with your payment, please reach out to support@aeropay.com and our team will work with you to resolve your concern.

Aeropay is an alternative payments company that allows customers to pay participating businesses through a direct bank transfer.

If you accidentally entered the wrong phone number or misspelled your email address, no problem! 

Please reach out to our Customer Care team at support@aeropay.com to reset your account so you can make a new account with the correct information.

There are no consumer fees to pay with Aeropay.

A cell phone is a required part of the Aeropay account set up process. For your security, your bank and Aeropay require customers to provide their cell phone number to authenticate their account information.

AeropayDay is every other Thursday of the month. Aeropay customers can view when they will receive their next reward, in their Aeropay account under the “Rewards” tab.

Rewards are deposited on AeropayDay, directly into the customer's bank account. The bank statement should show the deposit amount next to “AeroPayments”.

Additionally, they can view them in their profile in their AeroPay account.

‍

If you made the payment on the day of AeroPayDay, you will receive your rewards the following AeroPayDay. 

Please ensure your payment qualified for rewards (ie online only). 

If you received a refund your reward for that payment will be voided.

If you declined a payment during the reward period, your rewards for that period will be voided. 

If you made qualifying payments and none of the points above apply, please contact us at support@aeropay.com and we will investigate.

A recent change at Chase is that now substitute bank account numbers will be displayed in Aeropay after connecting. You may see the last four numbers of your account will not match the last four of your bank account after making the connection. Chase displays information about the change during the connection process.

‍

The substitute account number will replace your actual account number and helps provide additional security for your Chase account.