Aeropay is a Chicago-based financial technology company that serves businesses of all shapes and sizes. We are looking for a Payment Ops Specialist to join our growing team!
This is a full-time, Chicago-based position.
Summary
The Payment Ops Specialist will support and monitor Aeropay’s network to maintain transaction performance and minimize risk along with the Aeropay Payment Operations Team.
Responsibilities
- Be responsible for day-to-day monitoring of activity on the Aeropay network.
- Process requests and early warning alerts to drive healthy transactions and control risk management.
- Collaborate with Aeropay’s development team to build-out critical tools, automate routine work where possible, and address longer-term or recurring issues.
- Take ownership of payments issues from beginning to end, working with external partners to troubleshoot and resolve issues as they arise.
- Support the broader Aeropay team effort when called upon to do so.
- Maintain productive contacts with Aeropay's company officers, directors, and managers.
- Performs other related duties to benefit the mission of the organization.
Qualifications
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
Education/Experience
- Bachelor’s degree in related field is required.
- At least two (2) years of experience in related field.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
