Experiencing an issue? Aeropay support is here to help.

I connected my bank, but my account isn’t showing up in the Dabble app. What happened?‍

You may have revoked permissions for your bank to share information with Aerosync. Please check Online Banking app to ensure you’re still authorizing your bank to share information with Aeropay. These settings can usually be found in the security section of your online banking app.

For example, in the Chase banking app you can navigate to More > Security and Privacy > Linked Apps and Websites to review your connections.

Your withdrawal may have declined because the connection to your bank account was removed or your account was misconfigured. Please contact support@aeropay.com to resolve the issue.

Declined withdrawals, once resolved, must be re-initiated by you on Dabble. If funds have not been returned to your Dabble balance, please contact their support team and explain that your withdrawal declined.

There are several reasons why your account may be suspended. It’s possible you have outstanding declined payments via Aeropay, or we can’t verify ownership of your bank account.

Please reach out to support@aeropay.com to provide additional information and get your account reactivated.

If you can't find your bank, or if you're having trouble connecting, please send an email to support@aeropay.com and a member of our Customer Care team will reach out to help.

Aeropay is trusted by over 1 million consumers to safely connect their bank account with businesses they love. Aeropay does not require card numbers or personal information to sign up, and we maintain strict data privacy requirements — so your money, data, and information remain protected at all times.

Learn more about our approach to safety and security here.