Implementation Specialist
Last reviewed: 11/26/24
Reports to: Solutions Engineering Lead
FLSA Status: Exempt
About Us:
Aeropay is a Chicago-based financial technology company that helps people move money with bank-to-bank (ACH) transfers. We enable businesses to accept compliant, cashless, and contactless payments, giving customers a faster and safer way to spend. Backed by leading investors and powered by sophisticated and secure technology with compliance at the core, Aeropay is the best way to move money.
Position Overview:
The Implementation Specialist will oversee the direct sales lifecycle from deal signature to launch, focusing on speed, quality, and client satisfaction. With a deep understanding of Aeropay’s product offerings, they will serve as a trusted advisor to customers, fielding non-technical questions, gathering compliance materials and nurturing the client relationship alongside a dedicated Solutions Engineer. This role will partner cross-functionally with Compliance, Sales, Solutions Engineering and Data Analytics to refine processes, improve outcomes and uphold Aeropay’s reputation as a leader in the payments industry.
Key Responsibilities:
- Lead the end-to-end implementation process for new clients, ensuring they are ready to go live
- Collaborate with Compliance, Data Analytics, Sales and Solutions Engineering teams to execute on project deliverables and client needs
- Proactively manage and stay on top of client project plans, identifying and resolving any blockers to ensure seamless execution and delivery of expectations
- Serve as the primary point of contact for clients throughout the implementation process, providing regular updates and swift conflict resolution as required
- Conduct thorough needs assessments and gather real-time client feedback to tailor solutions effectively
- Monitor project progress and performance, making adjustments as necessary and identifying opportunities to enhance overall customer satisfaction
- Prepare and maintain comprehensive project documentation, including status reports, post-implementation reviews and key learnings
Qualifications:
- Bachelor’s degree in Business Administration, Project Management or a related field; advanced degree preferred
- 3-5 years of experience in project management or implementation, preferably in a high-growth SaaS or API-based environment
- Proven experience with managing multiple workflows simultaneously and effectively
- Proficient in a wide array of project management software and tools (Asana, Trello, Microsoft Project, etc.)
- Excellent interpersonal and communication skills, with a proven ability to build and maintain strong internal and external relationships
- Strong analytical and problem-solving skills with a detail-oriented approach
- Ability to adapt to a fast-paced environment and manage rapidly changing priorities
