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Aeropay is the trusted bank transfer partner for Dabble, providing a secure and seamless way to make payments.
You may have revoked permissions for your bank to share information with Aerosync. Please check Online Banking app to ensure you’re still authorizing your bank to share information with Aeropay. These settings can usually be found in the security section of your online banking app.
For example, in the Chase banking app you can navigate to More > Security and Privacy > Linked Apps and Websites to review your connections.
Your withdrawal may have declined because the connection to your bank account was removed or your account was misconfigured. Please contact support@aeropay.com to resolve the issue.
Declined withdrawals, once resolved, must be re-initiated by you on Dabble. If funds have not been returned to your Dabble balance, please contact their support team and explain that your withdrawal declined.
There are several reasons why your account may be suspended. It’s possible you have outstanding declined payments via Aeropay, or we can’t verify ownership of your bank account.
Please reach out to support@aeropay.com to provide additional information and get your account reactivated.
If you can't find your bank, or if you're having trouble connecting, please send an email to support@aeropay.com and a member of our Customer Care team will reach out to help.
Aeropay is trusted by over 1 million consumers to safely connect their bank account with businesses they love. Aeropay does not require card numbers or personal information to sign up, and we maintain strict data privacy requirements — so your money, data, and information remain protected at all times.
Learn more about our approach to safety and security here.
Find helpful information here, or contact our support team if you need further assistance.
support@aeropay.com
There are several reasons Aerosync may prompt you to reconnect your bank, including changes to your bank login information, updates on your bank's security protocols, etc. Re-linking your account when prompted ensures a secure connection with your financial institution.
In order to ensure your payments have the highest chance of succeeding, only checking accounts are supported at this time.
This redirection is a security measure. When you select your bank and click “Continue to [Bank Name],” you’re directed to a secure browser to enter your credentials on your bank’s site. This step is required by most large banks. After authentication, you'llbe returned to where you were.
You may have revoked permission for your bank to share information with Aerosync. Check your Online Banking app to ensure you're still authorizing this. Look in the security section; for example, in the Chase app, go to More > Security and Privacy > Linked Apps and Websites to review your connections.
Only bank accounts in your name can be connected.. Please refrain from connecting banks belonging to your family or friends.
You can visit your bank’s website or open their online banking app to reset your username and/or password.
Aerosync uses bank-level encryption to keep your credentials secure. Your information isn't stored or shared. During bank linking, you'll be redirected to a secure browser to enter your credentials on your bank's site.
Aerosync connects to over 12,000 banks, with new ones added daily. If your bank isn’t listed, you can manually connect it using your account and routing numbers. Just select “Link Bank Manually” on the bank selection screen, enter your name, account number, and routing number, and you'll get instant confirmation once linked.
