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Support Topic

Account Settings

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I don’t have a cell phone. Is it still possible to create an Aeropay account?

A cell phone is a required part of the Aeropay account set up process. For your security, your bank and Aeropay require customers to provide their cell phone number to authenticate their account information.

How do I delete my account?

To delete your Aeropay account, complete this form.

Please note: If you have a pending transaction, your account will be removed after it has finished processing.

I'd like to change my password

If you'd like to change the password associated with your Aeropay account, please visit: https://register.aeropay.com/login, then select 'Forgot Password'.

This will allow you to proceed to change your password.

I need to change my email or phone number

If you need to change the email address or phone number associated with your AeroPay account, please reach out to support@aeropay.com for assistance.

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Contact us

Still Need Help?

Please email us at support@aeropay.com, and we'll be happy to help!

We will get to your email as quickly as we can - please do not send multiple emails, or this can inadvertently reset your place in the queue!