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Support Topic

Connecting Bank

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My Chase account number is different in Aeropay

A recent change at Chase is that now substitute bank account numbers will be displayed in Aeropay after connecting. You may see the last four numbers of your account will not match the last four of your bank account after making the connection. Chase displays information about the change during the connection process.

The substitute account number will replace your actual account number and helps provide additional security for your Chase account.

Can I link to my credit card or debit card?

Aeropay accounts link directly to your bank. This means you are not able to use a credit or debit card.

I can't link my bank

If you can’t find your bank, or if you’re having trouble connecting, please try once again using this link.

If you are still having trouble, please email support@aeropay.com and a member of our Customer Care team will assist in getting your bank linked.

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Still Need Help?

Please email us at support@aeropay.com, and we'll be happy to help!

We will get to your email as quickly as we can - please do not send multiple emails, or this can inadvertently reset your place in the queue!