Making a Payment

If you're receiving an error for insufficient funds but believe you have enough in your account, it's possible you have pending payments in your account. Deposits may appear in your account, but will not be available for transacting until they've fully settled.

If you have not made recent deposits or payments and believe you received the error by mistake, please contact support@aeropay.com.

Here’s a detailed look at Aeropay’s super simple payment process:

1. Create an account. We only need a few details to keep you and your money safe.

2. Link your bank. Aeropay connects to 12,000+ banks.

3. Send payment. Aeropay securely transfers funds from your bank to your destination.

4. Voilà! Payment complete.

To confirm a successful payment, you can view your activity in your Aeropay profile. You will also receive an email receipt following every payment.

Please allow time for the payment to appear in your bank.

If you receive an error that your account has been disabled, this is likely due to an outstanding declined payment. If you look at the 'Activity' page in your Aeropay profile, you will see whether a recent transaction has been declined.

Contact us at support@aeropay.com to resolve the issue and re-enable your account.