Experiencing an issue? Aeropay support is here to help.

Your deposit may have been declined because your linked account has insufficient funds, or there may be pending payments in your account. The Aeropay team will always reprocess your declined payments, so please reach out to support@aeropay.com to provide more information.

You will receive email and possibly phone call outreach with the steps to resolve your decline, so please ensure you check all inboxes and keep your contact information updated.

Your withdrawal may have declined because the connection to your bank account was removed or your account was misconfigured. Please contact support@aeropay.com to resolve the issue.

Declined withdrawals, once resolved, must be re-initiated by you on PrizePicks. If funds have not been returned to your PrizePicks balance, please contact their support team and explain that your withdrawal declined.

There are several reasons why your account may be suspended. It’s possible you have outstanding declined payments via Aeropay, or we can’t verify ownership of your bank account.

Please reach out to support@aeropay.com to provide additional information and get your account reactivated.

If you can't find your bank, or if you're having trouble connecting, please send an email to support@aeropay.com and a member of our Customer Care team will get back to you as soon as possible.

Aeropay has bank-level encryption, fraud prevention, and risk reduction measures built into every layer, ensuring every payment is safe. Learn more about our security here.