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Pay by bank is a fast, secure payment method that allows consumers to make direct payments from their bank accounts to businesses without needing a credit card or digital wallet. With Aeropay’s pay by bank solution, businesses benefit from streamlined payments and reduced processing costs, while consumers enjoy a simple, safe, and instant transaction experience. Pay by bank is an ideal option for businesses in regulated industries, providing a compliance-driven and reliable way to process payments directly through the ACH network.For businesses and customers alike, Aeropay’s pay by bank offers an easy and efficient way to pay, built with industry-leading security and fraud prevention to ensure every transaction is protected.

If you're receiving an error for insufficient funds but believe you have enough in your account, it's possible you have pending payments in your account. Deposits may appear in your account, but will not be available for transacting until they've fully settled.

If you have not made recent deposits or payments and believe you received the error by mistake, please contact support@aeropay.com.

Here’s a detailed look at Aeropay’s super simple payment process:

1. Create an account. We only need a few details to keep you and your money safe.

2. Link your bank. Aeropay connects to 12,000+ banks.

3. Send payment. Aeropay securely transfers funds from your bank to your destination.

4. Voilà! Payment complete.

If you're ready to create an Aeropay account, click here.

Here are the steps to create your account:

Step 1: Click 'Create an account'

Step 2: Enter your information

Step 3: Use the verification code sent to your phone

Step 4: Click 'Add Bank Account'

Step 5: Select your bank

Step 6: Enter your credentials

Step 7: Select an account

Step 8: You're ready to pay!

If you'd like to change the password associated with your Aeropay account, please visit: https://register.aeropay.com/login, then select 'Forgot Password'.

This will allow you to proceed to change your password.

Aeropay accounts link directly to your bank. This means you are not able to use a credit or debit card.

If you can’t find your bank, or if you’re having trouble connecting, please try once again using this link.

If you are still having trouble, please email support@aeropay.com and a member of our Customer Care team will assist in getting your bank linked.

If you receive an error that your account has been disabled, this is likely due to an outstanding declined payment. If you look at the 'Activity' page in your Aeropay profile, you will see whether a recent transaction has been declined.

Contact us at support@aeropay.com to resolve the issue and re-enable your account.

There are several reasons Aerosync may prompt you to reconnect your bank, including changes to your bank login information, updates on your bank's security protocols, etc. Re-linking your account when prompted ensures a secure connection with your financial institution.

In order to ensure your payments have the highest chance of succeeding, only checking accounts are supported at this time.

This redirection is a security measure. When you select your bank and click “Continue to [Bank Name],” you’re directed to a secure browser to enter your credentials on your bank’s site. This step is required by most large banks. After authentication, you'llbe returned to where you were.

You may have revoked permission for your bank to share information with Aerosync. Check your Online Banking app to ensure you're still authorizing this. Look in the security section; for example, in the Chase app, go to More > Security and Privacy > Linked Apps and Websites to review your connections.

Only bank accounts in your name can be connected.. Please refrain from connecting banks belonging to your family or friends.

You can visit your bank’s website or open their online banking app to reset your username and/or password.

Aerosync uses bank-level encryption to keep your credentials secure. Your information isn't stored or shared. During bank linking, you'll be redirected to a secure browser to enter your credentials on your bank's site.

Aerosync connects to over 12,000 banks, with new ones added daily. If your bank isn’t listed, you can manually connect it using your account and routing numbers. Just select “Link Bank Manually” on the bank selection screen, enter your name, account number, and routing number, and you'll get instant confirmation once linked.

A recent change at Chase is that now substitute bank account numbers will be displayed in Aeropay after connecting. You may see the last four numbers of your account will not match the last four of your bank account after making the connection. Chase displays information about the change during the connection process.

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The substitute account number will replace your actual account number and helps provide additional security for your Chase account.

If you made the payment on the day of AeroPayDay, you will receive your rewards the following AeroPayDay. 

Please ensure your payment qualified for rewards (ie online only). 

If you received a refund your reward for that payment will be voided.

If you declined a payment during the reward period, your rewards for that period will be voided. 

If you made qualifying payments and none of the points above apply, please contact us at support@aeropay.com and we will investigate.

Rewards are deposited on AeropayDay, directly into the customer's bank account. The bank statement should show the deposit amount next to “AeroPayments”.

Additionally, they can view them in their profile in their AeroPay account.

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AeropayDay is every other Thursday of the month. Aeropay customers can view when they will receive their next reward, in their Aeropay account under the “Rewards” tab.

A cell phone is a required part of the Aeropay account set up process. For your security, your bank and Aeropay require customers to provide their cell phone number to authenticate their account information.

There are no consumer fees to pay with Aeropay.

If you accidentally entered the wrong phone number or misspelled your email address, no problem! 

Please reach out to our Customer Care team at support@aeropay.com to reset your account so you can make a new account with the correct information.

Aeropay is an alternative payments company that allows customers to pay participating businesses through a direct bank transfer.

If you need a refund for a purchase completed using Aeropay, please contact the merchant with whom you made the purchase so that they can initiate the process as soon as possible. 

If you encounter any further concerns with your payment, please reach out to support@aeropay.com and our team will work with you to resolve your concern.

It is no longer possible to access your Aeropay account using Facebook. If you were accessing your account using Facebook, please create a new account here.

If you have any questions, please fill out the form below or reach out to support@aeropay.com.

To delete your Aeropay account, complete this form.

Please note: If you have a pending transaction, your account will be removed after it has finished processing.

To confirm a successful payment, you can view your activity in your Aeropay profile. You will also receive an email receipt following every payment.

Please allow time for the payment to appear in your bank.

If you need to change the email address or phone number associated with your AeroPay account, please reach out to support@aeropay.com for assistance.

If you need to cancel a payment due to a duplicate payment for any reason, please contact the merchant directly with your request. For further assistance or escalation please contact our team at support@aeropay.com.

Aeropay is a web-based platform, meaning there is no Aeropay app needed to manage/complete payment.

To make a payment, you will either scan a QR Code that will open up a web page, or you will select Aeropay at checkout to send funds.